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Customer Support - Care | Mainz Germany- (From May 2018)

BD Electronics Ltd Germany
Reference Number: TT1674

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    Job Details

    Industry : IT, Software & Telecoms

    Functional Area : Customer Services & Call Center Jobs

    Preferred Candidate

    Experience : No Experience Required

    Job Location : Other

Job Description

RESPONSIBILITIES·         Manage large amounts of incoming calls·         Generate sales leads·         Identify and assess customers’ needs to achieve satisfaction·         Build sustainable relationships and trust with customer accounts through open and interactive communication·         Provide accurate, valid and complete information by using the right methods/tools·         Meet personal/customer service team sales targets and call handling quotas·         Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution·         Keep records of customer interactions, process customer accounts and file documents·         Follow communication procedures, guidelines and policies·         Take the extra mile to engage customers·         Demonstrates technical sellingskills·         Completeunderstanding ofpricing andquotesprocess·         Workcloselywith colleaguesandmanagementto provideclientswithmostefficientandprofessionalservicepossible·         Maintains accuraterecordsof allsalesandprospectingactivitiesincluding salescalls,closedsales,andfollow-upactivities

Qualifications

  REQUIREMENTSBusiness or marketing-related degree or equivalent professional qualification.Relevant product and industry knowledge.Microsoft office proficiency Excellent communication and interpersonal skill.Strong written and verbal communication.Motivation, drive and a desire to achieve financial success.Sales or Business Development experience is an advantage.Organization and planning, Strategic thinking and problem solving

Company Description

Our main company is based in Germany (Mainz) but we also have a subsidiary in Malta. This internship takes place in Germany. ML Components GmbH is the premier distributor of semiconductors and electronic components. Our extensive, worldwide supplier base offers our global customers quick access to difficult-to-find parts. We are a strong and rapidly growing company with a competitive and energetic work environment. The International Business Development Executive will be responsible for the sale of semiconductors and electronic components. The ideal candidate must be well versed in the process of defining, developing, prospecting, servicing and nurturing a defined account base.