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Customer Service Manager

Badcock Construction Ltd
Reference Number: TT1455

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    Job Details

    Salary : 3000 to 3500

    Industry : Architecture & Construction

    Functional Area : Customer Services & Call Center Jobs

    Preferred Candidate

    Experience : min3-4 Year

    Job Location : Ankara

Job Description

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Job Description:

*Ensure accuracy of all customer details and all communication is correctly recorded
*Manage escalations effectively and promptly
*Engage the customer from when contracts are exchanged
*Provide administrative support for the Department Responding to all customer communication
*Gather site/sales paperwork 
*Liaise between sub-contractors and the division to ensure maintenance requests are carried out
*Check invoices and forward for payment.
*Arrange contract charges where necessary.
*Be responsible for the final quality inspection of the project before it is handed over to the customer putting into place prior to the handover any remedial action that is required
*Feedback patterns of design/specification issues and following instruction implement changes
*Taking ownership of customers issues and following problems through to resolution
*Ensure that all relevant operating instructions and helpline numbers are provided to customers as part of this process.

Qualifications

  

*Proficiency in English
*Strong client-facing and communication skills
*It is essential that you come from a Construction background whether it be main build or homes.
*You will have to be engaged with both internal and external customers. 
*You must have a genuine desire to deliver a first class Customer Service to align with a first class product
*Excellent knowledge of management methods and techniques
*Working knowledge of customer service software, databases and tools
*Awareness of industry’s latest technology trends and applications
*Ability to think strategically and to lead
*Advanced troubleshooting and multi-tasking skills
*Customer service orientation.

Company Description

Badcock Construction is an innovative and dynamic construction company based in Hertfordshire. We carry out design, engineering, property builds/maintenance and installation works across London, southern England and throughout the UK and Ireland. We also provide complete project management and a full turnkey service when working for private clients or when outsourced by engineers, architects or interior design firms across any type of construction service. We operate across a range of sectors including defence, education, housing, industrials, power, transport and utilities.


With vast experience, an excellent track record of dependability and delivering high quality projects (on time and on budget), we have positioned ourselves as the ideal solution for all residential and commercial development projects. Our skillful team pride themselves on being respectful, polite, highly professional, efficient and always meeting deadlines.